General Parent Information

In addition to the separate Calendar page this page contains helpful information for Parents in case of bad weather closure, reporting of absences, etc, along with our Covid Response Statement.


Reporting of AbsencesUniform FormClosure (e.g. bad weather)Covid Response

Reporting of Absences

Parents should follow the School’s absence reporting policy and inform school via [email protected] or 01483 273874 of their child’s absence due to unexpected circumstances (eg. illness).

For absences that are known about in advance (eg. medical appointment), please notify school as soon as possible by emailing the attendance email.

It would be extremely helpful, if at all possible, all absence information is emailed to enable us to distribute relevant information more efficiently to staff who need to be made aware.   Thank you.

To request any items of uniform, please submit the following form to our Admin office with payment.

Uniform Request Form:  download

In the event of closure (eg. due to bad weather, lack of heating, etc)

Please note that Jigsaw operates on the principle that, unless specifically notified by us, we will be open.

Updates regarding any closure of the school will posted on our websites as soon as the decision to close has been made.

Jigsaw parents and carers will also receive a text and email message via our own messaging service advising of any closure.

If the school is closed due to bad weather (eg. snow), it is also posted on the website of our local radio station ( and this website also gives an overview of all school closures within the local area.

Please note that parents are responsible for ensuring their child is collected from school in accordance with the closure notification and in a timely manner, whether this is to collect themselves or by their usual transport company.  If you collect yourself, it remains your responsibility to notify your transport company of any change to the usual routine.

Transport cancellations

It is possible that transport companies may take the decision not to provide transport to school, if conditions are severe and unsafe – this decision will be taken independently of whether the school is open or closed, and will be based on the road conditions in the child’s home area and any information the transport company has about the road conditions in the child’s school area and in between.

If children have been taken to school in the morning by their transport provider and the weather severely worsens during the day and is not safe to provide return transport, it is parents/carers responsibility to collect their child as soon as possible.

If a child’s morning transport has been cancelled due to adverse weather, parents should assume that transport will be cancelled for the afternoon journey. If parents/carers decide to bring their child into school themselves, they will be responsible for collecting their child or ensuring collection is in place and notifying school of those arrangements.

Where a child travels by taxi, and the taxi service will not be operating due to the weather conditions, the taxi company is required to contact the parents of the children on their routes to advise them. Taxi companies are then required to advise the school and LA if any of their routes have been cancelled.

Throughout the pandemic, Jigsaw remained resolute in its commitment to continue to educate, care and support those learners in our community who needed our support most.  We are proud to have been able to keep our doors open throughout, whilst operating adjusted timetables and daily schedules, and recognise that we were able to do this thanks to the commitment of our staff teams, suppliers and contractors and also as a result of the support we have received from our extended Jigsaw families.

As an organisation, Jigsaw is governed by a commitment to ensuring the safety and wellbeing of all our learners and staff at all times and all decisions are made with this at the forefront of our thinking.

The Government now describes us as all ‘living with Covid’ and we have, therefore, taken the decision to remove our Covid FAQs from this website and move our response statement from the front pages to now sit under the Parent Information tab.

Jigsaw continues to operate in line with all Government guidance and best practice and still has a live Risk Assessment in place that is reviewed regularly by our Business Continuity Team (BCT*).  This will allow us to respond swiftly to any legislation/advisory changes and effectively implement new protocols and interventions should they become necessary to further ensure the safety of all our learners and staff.

*BCT comprises our CEO, Head Teacher, Deputy Head Teacher, Director of Adult Services, Director of People, Facilities Manager, IT Lead and Marketing & Communications Manager.  

A copy of our Risk Assessment is available on our main Jigsaw Trust charity website on our Covid-19 page.  However, please be aware that this document is updated internally by our Facilities Manager and Business Continuity Team and the most up to date version can always be requested via [email protected].